DISCLAIMER

The information on this website is for general information purposes only. The information is provided by

VG Immigration Ltd and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from the use of this website.

Every effort is made to keep the website up and running smoothly. However, we take no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

PRICING POLICY

At VG Immigration we charge for our services. Please note that there are other advisers who do not charge for their services. Places like Law Centre and Citizen’s Advice Bureaus provide free immigration advisory services.

VG Immigration works on a fixed fee basis. We will do everything we can to ensure a successful outcome for you.  We will not submit an application if we do not believe your application has a good chance on success.  If we have any reason to believe that your application may perhaps not be successful, we will let you know, so that you can decide whether you wish to proceed or not.

If, at any stage during the process you decide not to proceed with the matter any further, we will charge a pro rata fee for the professional time we have spent on your matter up to that point, and any disbursements we have incurred.  We will also charge a pro rata fee if we have commenced work on your matter, but cannot proceed further due to changes on the Immigration Rules or if you fail to produce the required documentation for your application to be completed.  

We do not ask for any deposits upfront.  We will invoice you upon completion of the work and we have to receive full payment of our invoice before any  applications can be submitted to the Home Office or send to applicants.

We operate a no visa, no fee policy, which means that, should an application not be successful, we will refund you the full application fee which you paid to us within 7 days from the date of refusal of the application.  This is subject to certain conditions, and cannot not be extended to persons who have contravened any immigration rules, or where we have been provided with false information or documentation.  If, after reviewing your documents, we feel that your chances of success are not good, we will advise you of this and should you instruct us to proceed with the application, we would not be able to do so on a no visa, no fee basis and our full fee will be payable, irrespective of the outcome.

CONFIDENTIALITY

We are under the duty to keep your affairs confidential to our firm and to ensure that our staff do the same. If we are to release any confidential information which is unauthorised then this can lead to disciplinary action against us. The duty of confidentiality applies to information about your affairs and general information.

It is likely that during the course of the work we undertake certain information may have to be disclosed to the third parties, for example, experts’ reports. We will only disclose such information having discussed the matter with you, having obtained your consent to disclose information or where we are under a professional obligation to do so.

INSPECTION OF FILES AND QUALITY STANDARDS

The Office of The Immigration Services Commissioner may need to access your file during their audits. The OISC does not require permission to inspect my client files. Please be assured that they will maintain your confidentiality at all times.

PROFESSIONAL INDEMNITY INSURANCE

The OISC requires us to have Professional Indemnity Insurance (PII). The purpose of PII is to cover any compensation we may need to pay to correct a mistake or to cover any legal costs due to negligence, misrepresentation and/or inaccurate advice which may cause, or contribute to, financial or other loss to the client.

ENGAGING EXPERTS

We will only engage experts if we have advised you of this in advance and if you have agreed to this. We will advise you of any additional costs this may incur and you will be responsible to pay any invoices raised by third parties.

PAPERS HELD BY US AND DOCUMENT CUSTODY

On completion of matters, we will return your original documents to you unless otherwise agreed with you. We will undertake to retain files for at least six years in line with the Commissioners Code of Standards. We reserve the right to destroy the files without further reference to you after retaining the files for the period stated above.